Project
Smart Medical History
Industry
Digital Health & AI
Technology
Voice & Text-Based Medical Interviews
What We Delivered
Product Design, Web App Development, AI Integration
Smart Medical History – Intelligent Examinee Interviewing Platform
Product Portfolio
Overview
SmartMedHx is an advanced system that simplifies medical interviews for both examinees and healthcare providers. By combining voice and text-based technologies, it collects examinee information efficiently, generating accurate reports and saving time for doctors. The system integrates easily into existing medical workflows, ensuring smooth documentation and data collection.
Problem Statement
Collecting accurate examinee information can be time-consuming and error-prone. Doctors often spend valuable time documenting details instead of focusing on care. SmartMedHx addresses this by automating the process, enabling quicker and more accurate medical interviews. It reduces administrative workload while ensuring examinee data is collected accurately and securely.
Complexities We Faced
SmartMedHx presented its own set of challenges. First, we had to ensure it could accurately recognize medical terminology spoken in various accents and speech patterns, which wasn’t an easy task. Next, we needed to develop an interface that seamlessly fit into the daily workflows of medical professionals, making it intuitive and efficient to use.
We also focused on building a system that could document information quickly and accurately, minimizing the risk of errors. At the same time, protecting sensitive examinee data was a top priority, so we implemented robust security measures to keep it safe.
Market Challenges
001
Shifting Digital Expectations
Healthcare providers expect tools that are not just functional, but beautifully designed and easy to learn.
002
Resistance to Change
Adopting new workflows in regulated environments demands trust and demonstrable value from day one.
003
Varied Organizational Sizes
We had to cater to solo practitioners as well as large institutions with complex, layered teams.
004
Licensing & Compliance Friction
Different regions and organizations require customized agreements and configurations to ensure legal readiness.
Technical Challenges
Secure Session Verification
We implemented OTP-based authentication for every session to ensure access is granted only to verified examinees, across both email and SMS.
Smart Session Management
Handling disconnections and idle time was critical. We engineered pause/resume capabilities and auto-end logic to ensure examinees could rejoin without data loss.
Live Transcription & Sync
Building a real-time transcription engine that was both fast and medically accurate required fine-tuning for latency, noise handling, and dynamic rendering during interviews.
Role-Based Access Architecture
We developed a multi-tier access model to allow staff, providers, and admins to view and act on interview data within defined scopes — ensuring both control and compliance.
Simplify Examinee
Data Collection Today!
SmartMedHx helps you move beyond outdated workflows by automating your clinical intake process from the ground up. Let your team focus on care—not paperwork. Our solution improves speed, accuracy, and engagement from the very first interaction. Ready to deliver a better experience to your examinees while scaling efficiency across your practice?
Partner With Us
Product Requirements
Multi-Modal Interview Flows
Support for both audio and text interviews, each with tailored UI and fallback handling, allowed examinees to choose their preferred format effortlessly.
Progressive Interview Logic
Interview questions adapt dynamically based on previous responses, with a visual tracker that guides examinees through completed and remaining sections.
Provider Assignment & Visibility
Staff can pre-assign interviews to specific providers, ensuring that only the designated professional sees the resulting report — enabling role-specific workflows.
Scalable Performance for Growth:
Every session, interaction, and report is encrypted end-to-end, with audit logging and auto-expiry logic to maintain HIPAA-aligned data handling across all levels.
Solutions
SmartMedHx was engineered to optimize the way clinical teams gather, process, and act on examinee data. It doesn’t just replace forms — it redefines intake with logic-based flows, adaptive conversations, and seamless integrations. Whether you’re a solo practitioner or a multi-location provider, the platform gives your team clarity, speed, and structure without disruption.
Conversational Intelligence
Each session is guided by real-time logic, adapting questions based on prior inputs.
Language Flexibility
From multilingual support to region-based phrasing, communication is always accessible.
Unified Dashboards
All reports, links, and statuses are accessible from a single command center.
Smart Workload Routing
Assign incoming interviews to the right provider automatically based on availability and specialization.
Features
Context-Aware Inputs:
The system responds intelligently to examinee replies, creating personalized interviews on the fly.
Dynamic Report Generation:
No templates needed — reports are built in real time, tailored to each conversation.
Voice-Enabled Experience:
Examinees can speak naturally while the system captures structured medical history effortlessly.
Provider Assignment Logic:
Staff can pre-assign providers, ensuring the right expert reviews each case as soon as it’s submitted.
Timezone-Smart Scheduling:
Automatically adjusts for regional differences, improving participation and timeliness.
TechStack
Final Product
Impact
Faster Interview Cycles:
Reduce intake time by up to 40% with automation that eliminates repetitive questioning.
Stronger Data Confidence:
Built-in validation ensures examinee responses are complete, reducing rework for providers.
Scalable Implementation:
Deployed in small practices to large healthcare networks with minimal setup time.
Greater Examinee Comfort:
Intuitive, human-like interactions make it easier for users to share sensitive information.
Actionable Insights:
Each interview yields clean, filterable data that supports clinical decisions instantly.
